Studio Policies

Studio Information:

  • All lessons are taking place online via Zoom. You will receive the Zoom link 24 hours in advance in your lesson reminder email. If, for any reason, Zoom is not working, we may switch our platform to FaceTime at the time of your lesson. We recommend entering the Zoom Waiting Room at least 5 minutes before your lesson start time.
  • For best availability, please book your lesson at least one week prior. This ensures that you receive your desired lesson time and date. We recommend setting up a recurring lesson to secure a regular lesson time for yourself. Please visit our Pricing page to see our Monthly and Single Lesson Plans to choose the best option for your needs.
  • Please be prepared with 1-2 songs you would like to work on, water, and a recording device (phone is fine) at every voice lesson. Pen/paper is also optional if you would like to take notes.

 

Payment Information:

  • All payments will be made online. You will receive an online invoice that includes a link for you to make your payment. Monthly Plans will receive invoicing a week prior to the due date (the first of each month). Single Voice Lessons will receive invoicing 24 hours prior to the lesson start time.
  • Payments are to be made either on the first of the month (Monthly Plans) or within 24 hours of your lesson start time (Single Voice Lessons).
  • Please review our Pricing page to see our offerings.

 

Cancellation Policy:

  • Lessons must be cancelled at least 24 hours in advance to avoid a fee and be credited a make-up lesson. Lessons cancelled within 24 hours of lesson start time will require full compensation. Please note that cancellation within 24 hours of lesson start time will not guarantee a make-up lesson credit. 
  • Full compensation for lessons cancelled within 24 hours of lesson start time will still be required even if you are on a Monthly Plan.
  • Full compensation for 60 minutes is $65. Full compensation for 45 minutes is $50. Full compensation for 30 minutes is $35.
  • In the event the teacher must cancel a lesson, you will be issued a make-up credit.

 

Lateness:

We allow up to 10 minutes of lateness for 60-minute and 45-minute lessons. We allow up to 5 minutes of lateness for 30-minute lessons. If you arrive later than the specified time limits, your lesson time will be forfeited, and you will be charged the full fee. A make-up lesson may be arranged, schedule permitting.


No-Shows:

After two no-shows, your lesson time slot will be forfeited completely. A new time will be provided if/when a time slot becomes available. There are absolutely NO exceptions to this rule.


We understand that things happen. That is why we encourage open communication. Please inform us if you have a last minute emergency, and we will find a way to accommodate you.